RCPTN MEMBER SUPPORT
How can we help?
Send Reception a request for help with an application, access code, membership pass, Apple Wallet pass, or event entry. Include the email address associated with Reception, but never send an access code, password, payment-card number, or government ID.
Contact Reception
Access codes
Approved members can sign in with the email address or U.S. mobile number on their account. Codes expire after ten minutes. If a code does not arrive, wait for the resend timer, confirm the destination, and check email spam filtering.
Membership and Apple Wallet
Your live membership QR appears after approval. The Add to Apple Wallet button opens a signed Reception pass on supported Apple devices. Door staff validate the live QR; sharing a screenshot does not transfer membership.
Privacy and account deletion
Read the Privacy Notice, submit a privacy request, or visit Delete account. Signed-in members can also delete their account immediately from Account inside Reception.
Response time
We aim to respond to support messages within two business days. For an event-day entry issue, include the event name and approximate arrival time in the subject.